At HHS A/C Sales and Maintenance, you will join a dynamic team dedicated to providing premium cooling solutions and expert maintenance services across Jeddah. You will collaborate closely with our Sales and Technical departments to ensure every client receives seamless support, from initial inquiry to final installation. We are a rapidly growing HVAC leader that offers a supportive environment where accomplished professionals mentor the next generation of staff.
Responsibilities
- Coordinate Service Requests: Efficiently manage and schedule all incoming A/C repair and installation calls.
- Technical Communication: Translate customer cooling issues into clear technical tasks for our field maintenance teams.
- Quotation Management: Prepare and send professional quotations for spare parts, refrigerants, and new unit installations.
- Client Relationship Management: Provide proactive updates to customers on their service status and resolution times.
- Contract Renewals: Actively follow up with residential and commercial clients for Annual Maintenance Contract (AMC) renewals.
Must Have
- Educational Background: Diploma or Bachelor’s degree in Business Administration, Communication, or a related field.
- Language Skills: Proficiency in both English and Arabic to effectively communicate with our diverse client base in Jeddah.
- Problem-Solving Skills: A "get-it-done" attitude with the ability to handle high-pressure situations during peak summer seasons.
- Tech Savviness: Experience using CRM systems (Odoo preferred) and basic computer applications (MS Excel/Outlook).
- Local Knowledge: Basic understanding of Jeddah’s residential districts for efficient technician dispatching.
Nice to have
- HVAC Industry Experience: Previous experience working within an A/C sales or maintenance company.
- Sales Background: Experience in upselling service packages or commercial maintenance contracts.
- Product Knowledge: Familiarity with Midea, Gree, or LG split and central unit specifications.
- Driving License: A valid Saudi driving license (advantageous for occasional site visits or coordination).
What's great in the job?
- Premium Brand Culture: Work with leading HVAC brands like Midea, Gree, and Haier in a professional, customer-first environment.
- Direct Impact: Your coordination directly affects the comfort of our clients in Jeddah, making every resolved ticket a meaningful success.
- Empowered Workflow: Use modern tools like Odoo to streamline your day, with real autonomy to prioritize service urgent requests.
- Skill Expansion: Deepen your knowledge of advanced HVAC technology, technical service reporting, and commercial contract management.
- Career Progression: Opportunity to grow into Customer Service Management or Sales Operations as the company continues to expand.
- Fast-Paced Challenge: Every day brings new client scenarios, keeping the role engaging and highly dynamic.
Our Product
Discover our products.
Discover our Cooling Solutions. From high-efficiency residential Split ACs to heavy-duty VRF systems for commercial towers, HHS provides the best cooling technology in Saudi Arabia. We ensure every unit is backed by our world-class maintenance standards.What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
Competitive Rewards A full-time position with an attractive salary package and monthly performance bonuses based on service quality
Trainings
Technical Excellence 12 days of professional training per year, including specialized AC system workshops and Odoo CRM certification.
Sport Activity
Team Wellness Access to weekly sports sessions with the team and company-sponsored fitness challenges to keep the spirit high.
Eat & Drink
Modern Amenities Premium coffee, healthy snacks, and refreshments provided daily in our Jeddah office to keep you energized.
